This is the most defining and dangerous characteristic ofĬertainty: it is toxic to a shift in a perspective.Rebecca: I’m Rebecca Carroll, and this is Come Through. Rudolph, Morrison, Carroll 2009 Academy of Management Review Virtuous or viscous cycles in conversation?Ī reinforcing loop propels us to be over-confident, even fixate on our beliefs about others.Rudolph and Repenning, 2002 Academy of Management Review  Why care? a pay-off for clinical management, interprofessional The way out? The neuropsychology of curiosity and positive regardįrom automatic to deliberate processing under threat  System 1-unawareness, speed, automaticity ,(over) confidence The battle of the amygdala versus pre-frontalĬortex under stress in difficult conversationsĭysfunctional reactions are overdetermined!.Transforming Critical Care Conflicts Through

Join Jenny as she guides you through reconciling curiosity and judgement, providing practical tips to use in the Emergency Department or Intensive Care Unit, alongside moments of catharsis!Įxcellence in Healthcare Communication by Jenny Rudolph She advocates for the efficiency and effectiveness of infusing positive regard into our interactions. It just so happens we are naturally curious about that which fascinates and interests us and judgemental about the irritating and appalling.īy challenging listeners to get curious, Jenny explores techniques to manage conflict in high stress, time pressured, critical care conversations. She explains the battle between judgement and curiosity when faced with difficult situations. When faced with such challenges in communication, Jenny discusses how to reset, and to reframe the situation and avoid reacting with negative emotion However, if there is too much prickly feedback and defensiveness on both sides, solutions are often difficult to deliver. Equally, in a disagreement, we are often certain when we ought not to be. This is because at this critical moment we should be sceptical about our decision making process, when we tend not to be. When making difficult decisions for patient treatment and care this friction or conflict can be even more important. Jenny Rudolph takes a refreshing angle on the practise of mastering yourself in difficult moments so that patient care is not compromised, and professional and personal relationships are not weakened.Ĭonflict can be healthy when constructive. When your patient is in a critical state, the decision about whether to intubate before or after a trip to the CT is best reached with minimal conflict. In healthcare, this is especially dangerous. When conflict arises we are programmed to respond with exasperation and negative judgment. Achieving excellence in healthcare communication requires multiple skills.

High Stakes by Jenny Carroll